Do you ship worldwide?

Yes we do!

When will my parcel be shipped?

All orders will be sent within 3 working days.

How much do you charge for delivery?

Delivery cost will depend on the weight of your parcel and will be calculated at checkout. All parcels are sent using Royal Mail. Any customs charges are payable by the customer.

My parcel is damaged, what can I do?

Please inspect your order upon receipt and contact us immediately if any item is defective, damaged or if you receive the wrong item. We will help! 

Can I get a refund?

Refunds cannot be issued for PDF chart downloads or gift cards, if you would like to return any other item please contact me clare@thesteadythread.com. If goods are returned for refund the customer is responsible for the postage cost and goods must be returned in good condition.